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IT Support Technician

Leiden, The Netherlands

Ncardia is an established, globally operating, stem cell-based drug discovery & cell therapy company. At Ncardia, we believe that stem technology will help get better therapies to patients faster. The goal of the company is to be the supportive and trusted partner for scientists operating within the human induced pluripotent stem cell (hiPSC) drug discovery and cell therapy fields, and in particular, in the cardiovascular and neurology space.

Ncardia develops, produces, and commercializes highly predictive human cardiovascular and neurological cellular assay systems. In addition, Ncardia develops and provides its customers with a broad portfolio of services from cardiovascular and neuronal disease modeling to target discovery and validation, primary or secondary drug screening, hit to lead and lead optimization, safety assessment, and pre-clinical patient stratification.

We are an enthusiastic, skilled, and committed international team in which everyone can make a decisive contribution. Within our team in Leiden (The Netherlands) there is a position immediately available for an IT Support Technician.

Roles & Responsibilities

Thanks to your experience in Information Technology, you will be the ideal addition to the company and will have a key relationship role in dealing with end users. The position involves setting up, managing, maintaining and troubleshooting technology systems, software, computers, servers and networks. The company's activities are spread over three different sites: Leiden (NL), Mont-Saint-Guibert (BE) and Gosselies (BE). The successful candidate will be based in The Netherlands and will report to the IT Director. Travels to Belgium is to be expected and will be less than 10% of the time.

Responsibilities include:

  • Resolve user issues, requests and tickets submitted through the helpdesk system (~140 users)
  • Install and configure desktop and laptop computers, networks and direct attached printers
  • Install and configure laboratory equipments (computer part) according to vendors specs and company standards
  • Review diagnostics and assess the functionality and efficiency of systems and networks
  • In collaboration and coordination with the IT Service Provider(s):
    • Offer technical support to company staff and troubleshoot IT problems
    • Install and update company software and hardware as needed
    • Install, configure, and maintain servers, switches, network, and other enterprise equipmentAdministrate user access to systems
  • Assist other IT Team members in the implementation of major system changes, network redesign and system integration 
  • Log and document activities and information using helpdesk software

Qualifications & Experience

  • Education: Bachelor degree in IT, computer science or equivalent certifications
  • Minimum 3 to 5 years working experience in similar position
  • Experience in biotech or pharma industry is a plus


Experience in: 

  • Windows 11, Windows Server 2022
  • Virtual Machines (VMware, KVM)
  • MDM / Microsoft Intune
  • Active Directory, Domain Controller
  • Firewall, VPN, network switches (Cisco)
  • Equipped video meeting rooms (MS Teams)
  • Firewalls, anti-virus, anti-spam
  • MFA, SSO
  • Backup and Recovery
  • Anti-phishing campaigns, security trainings
  • Security incident: immediate potential damage interruption, root cause analysis
  • Excellent knowledge of business / enterprise Microsoft 365 products
  • Systems, document management, ticketing tools:
  • IT Asset Management systems
  • Zoho Desk (ticketing)
  • Microsoft Office
  • Microsoft Teams

Skills & Competencies

  • Strong interaction & communication skills
  • Team player, cross functional capabilities
  • Autonomous & proactive
  • Good organizational skills
  • Excellent problem-solving and critical thinking skills
  • Keen attention to details
  • Can do attitude and hands-on approach
  • Eager to work in a regulated environment (pharmaceuticals)
  • Strong work ethic
  • Languages: fluency in English and good level of Dutch (oral and written), French is a plus.

Job Location: Leiden, The Netherlands
Position Type: Full-Time
Start Date: Immediately
We offer a challenging position in a dynamic biotech company with room for personal growth and development. Depending on your education and experience, we provide an appropriate salary.


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